Refund Policy

All purchases from Teaching Fish To Swim Again are digital PDF downloads. Because a digital file is delivered instantly and cannot be returned once accessed, we do not accept returns or issue refunds as a general rule.

Please review the product description carefully before purchasing. If you have questions about whether a resource is right for you, contact us at [email protected] before completing your order.

We will consider a refund request within 7 days of purchase in the following circumstances:

• Accidental duplicate purchase — you purchased the same product more than once. We will refund the duplicate charge.
• Corrupted or undeliverable file — the file you received is damaged, incomplete, or cannot be opened, and we are unable to provide a working replacement within a reasonable time.
• Incorrect version delivered — you received a version of the product that does not match what was described on the product page at the time of purchase.

Refund requests outside these three categories, or submitted more than 7 days after purchase, will not be approved.

Email [email protected] within 7 days of your purchase with:

• Your order confirmation number or the email address used at checkout
• The name of the product
• A brief description of the issue (duplicate, corrupted file, or incorrect version)

We aim to respond within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

If you have any questions about this policy, reach us at [email protected].